
General Terms and Conditions applicable to Use of a Web Site.

# 1. TERMS

By accessing this web site, you agree to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

## 2. Use License

*   Permission is granted to temporarily download one copy of the materials (information or software) on Koroid web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    *   modify or copy the materials;
    *   use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    *   attempt to decompile or reverse engineer any software contained on Koroid web site;
    *   remove any copyright or other proprietary notations from the materials; or
    *   transfer the materials to another person or “mirror” the materials on any other server.
*   This license shall automatically terminate if you violate any of these restrictions and may be terminated by Koroid at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

## 3. Disclaimer

*   The materials on Koroid’s web site are provided “as is”. Koroid makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties / conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Koroid does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on sites linked to this site.

## 4. Limitations

In no event shall Koroid or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Koroid’s Internet site, even if Koroid has been notified orally/in writing of the possibility of such damage. Because jurisdictions may not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these may not apply to you.

## 5. Revisions and Errata

Materials appearing on Koroid’s web site could include technical, typographical, or photographic errors. Koroid does not warrant that any of the materials on its web site are accurate or current. Koroid may make changes to the materials contained on its web site at any time without notice. Koroid is not obligated to update the materials.

## 6. Links

Koroid has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Koroid of the site. Use of any such linked web site is at the user’s own risk.

## 7. Site Terms of Use Modifications

Koroid may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

## 8. Governing Law

Any claim relating to Koroid’s web site shall be governed by the laws of the State of Massachusetts without regard to its conflict of law provisions.

Terms of Service

# Effective date: July 18, 2019

Our **Ethical Code of Conduct** provides guidance for how we can carry out our mission and vision of the company. The Code reflects Koroid’s core values.

Our Code provides guidance for you so that you can respond properly when compliance-related issues arise. It is designed to assist you in the performance of your job within appropriate moral, ethical, and legal standards. The Code is not intended to cover every situation; it can help you to make the right decisions or ask the right questions moving forward. The Code and the associated Koroid policies and procedures apply to everyone (both partner and employee) within our community, including but not limited to:

* Board Members
* Officers
* Employed & Non-Employed Staff
* Partners
* Partner Employees
* Consultants & Contractors

• • •

Everyone at Koroid, and affiliates through partnerships are responsible for maintaining an ethical environment. Your actions in the workplace must demonstrate your commitment to honesty, integrity and accountability every day. Your job performance will be evaluated, in part, based on your compliance with the Code and with Koroid’s compliance-related policies and procedures.

Certain Koroid compliance policies are referenced in this Code. Please contact Koroid via phone, email, website contact form, or corporate office whenever you have questions about any compliance related issues. Koroid’s Human Resources staff also can provide guidance on workplace issues arising from the Code of Ethical Conduct and/or Koroid’s policies and procedures.

If you have any questions about this Privacy Policy, please contact us:

* By email: legal@koroid.com
* By visiting this page on our website: https://koroid.com/contact

Code of Conduct

# Effective date: July 18, 2019

Koroid is committed to full compliance with all federal and state health care program requirements.

We have a comprehensive Compliance Program, which reflects both our mission and core values, while demonstrating our dedication to high quality customer service to facilitate quality patient care and integrity.

Koroid’s Ethical Code of Conduct sets the foundation that we need to maintain the trust of our partners, their employees, and the patients they serve. The Code provides tools that help us to ensure that our work is done in an ethical and legal manner. It also contains resources that can help you to get assistance when you believe the Code or our policies and procedures have been violated.

• • •

If you become aware of any such activity, you should immediately report it to your supervisor, another member of senior management at your facility, our corporate office [(857)800-3600](tel:18578003600), or through our Contact Form.

The Koroid website allows you to make reports using your name, or anonymously if you choose. Whether you make a report on this website, via phone call, or through a staff member, you are protected against retaliation for reporting concerns or asking questions related to suspected or actual compliance violations.

• • •

Compliance is the responsibility of every member of Koroid’s community. We expect everyone’s actions to reflect the ethical standards set forth in our Code. By doing so, you are valued for helping us maintain Koroid’s reputation as a leader in the healthcare provider industry, and a model of professional integrity and compliance.

If you have any questions about this Privacy Policy, please contact us:

* By email: legal@koroid.com
* By visiting this page on our website: https://koroid.com/contact

Compliance Policy

# Effective date: July 17, 2018

Koroid Corporation (“us”, “we”, or “our”) operates the https://koroid.com/ website and the Koroid Mobile mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

## Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

## Types of Data Collected

### Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

*   Email address
*   First name and last name
*   Phone number
*   Address, State, Province, ZIP/Postal code, City
*   Cookies and Usage Data

### Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

### Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

*   **Session Cookies.** We use Session Cookies to operate our Service.
*   **Preference Cookies.** We use Preference Cookies to remember your preferences and various settings.
*   **Security Cookies.** We use Security Cookies for security purposes.

## Use of Data

Koroid Corporation uses the collected data for various purposes:

*   To provide and maintain the Service
*   To notify you about changes to our Service
*   To allow you to participate in interactive features of our Service when you choose to do so
*   To provide customer care and support
*   To provide analysis or valuable information so that we can improve the Service
*   To monitor the usage of the Service
*   To detect, prevent and address technical issues

## Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Koroid Corporation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

## Disclosure Of Data

### Legal Requirements

Koroid Corporation may disclose your Personal Data in the good faith belief that such action is necessary to:

*   To comply with a legal obligation
*   To protect and defend the rights or property of Koroid Corporation
*   To prevent or investigate possible wrongdoing in connection with the Service
*   To protect the personal safety of users of the Service or the public
*   To protect against legal liability

## Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

### Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

### Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

*   **Google Analytics**

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:{' '} [www.policies.google.com/privacy](https://policies.google.com/privacy?hl=en)

### Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

### Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

### Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

## Contact Us

If you have any questions about this Privacy Policy, please contact us:

*   By email: legal@koroid.com
*   By visiting this page on our website: https://koroid.com/contact

Privacy Policy

Customer success is one of Koroid’s core values. We do not foresee any impact to the delivery of Koroid services due to COVID-19, and as always, we are committed to keeping our service up and running for our customers around the globe. Our cloud-based architecture model and distributed data center approach is designed to operate without any service disruptions.

Many of our customers are examining potential disruptions caused by COVID-19 for their own preparations. In the spirit of transparency we are proactively sharing the information below to support their efforts. We will continue to assess our plans, and share relevant updates, as warranted.

## Remote Support

Koroid employees and contractors are already able to (and frequently do) work from anywhere. We have the resources and tools needed to allow them to do their jobs securely from any location. To make determinations around remote work and office closures, we continuously monitor and consider advice from the World Health Organization, the Centers for Disease Control, the U.S. Department of State, and government and health officials in local communities where our employees live and work.

## Business Continuity

As a cloud-native company with a geographically-dispersed team and flexible, remote workforce, we are prepared to virtually manage business continuity challenges. Our approach is designed to ensure that our services remain available for our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure we will have open channels for timely communications with our customers and other stakeholders.

## Service + Operations

Our cloud service is designed with a high degree of redundancy and geographic fail-over capabilities to reduce the likelihood of significant impact. We maintain policies and procedures for responding to emergencies, including a disaster recovery plan, which we describe in detail in our Trust & Compliance Documentation. We, along with our sub-processors, have data centers and technical support located around the world, including across North America, EMEA, and APAC.

At Koroid, our customers’ success is our success. In times of natural disaster and other unexpected or challenging events, we have plans, processes and teams in place to ensure our service works seamlessly, so our customers can focus on their critical business goals.